Effective Date: March 11, 2026 Last Updated: March 11, 2026
1. Introduction and Scope
Welcome to Heatscape, Inc. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.
This policy describes the types of information we may collect from you or that you may provide when you visit our website (https://www.heatscape.com/) (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In email, text, and other electronic messages between you and this Website.
- When you interact with our advertising and applications on third-party websites and services, those applications or advertising may include links to this policy.
2. Categories of Information We Collect
We collect several types of information from and about users of our Website, which broadly fall into the following categories:
- Information You Provide to Us (Identifiers & Commercial Information): This includes information by which you may be personally identified, such as your name, company name, postal address, email address, telephone number, and specific details regarding your overhead door, loading dock, or facility needs when you request a quote or fill out a contact form.
- Information We Collect Automatically (Internet & Network Activity): As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes your IP address, browser type, operating system, internet service provider (ISP), referring/exit pages, date/time stamps, and clickstream data.
- Communications: Records and copies of your correspondence (including email addresses) if you contact us.
3. How We Use Your Information
We use the information that we collect about you or that you provide to us for a variety of business and commercial purposes, including to:
- Provide Services: Present our Website and its contents to you, fulfill your requests for quotes, and schedule estimates, installations, or repairs.
- Communicate: Send you notices about your account, project updates, maintenance reminders, and respond to your customer service requests.
- Marketing & Advertising: Deliver targeted advertisements, promotional materials, and retargeting campaigns relevant to your interests.
- Analytics & Improvement: Estimate our audience size and usage patterns, store information about your preferences, and improve our Website’s performance and user experience.
- Security & Compliance: Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and fulfill any legal obligations.
4. Cookies, Tracking Tools, and Analytics
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout .
- Google Analytics: We use Google Analytics to monitor and analyze web traffic. Google Analytics uses cookies to collect data such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to our Website. We use this data strictly to improve our Website and services. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Do Not Track Signals: Some web browsers transmit “Do Not Track” (DNT) signals to websites. Currently, our Website does not respond to DNT signals, as there is no universal standard for how to interpret them.
5. How We Share and Disclose Your Information
We do not sell your personal information for monetary compensation. However, we require flexibility to operate our business and may share or disclose your personal information in the following circumstances:
- Service Providers and Contractors: We may disclose personal information to trusted third-party contractors, service providers, and partners we use to support our business (e.g., CRM software, marketing agencies, data analytics providers, and installation subcontractors). These entities are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of American Overhead Door & Dock’s assets, personal information held by us about our Website users will likely be among the assets transferred.
- Legal Requirements: We may disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- Protection of Rights: We may share information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of American Overhead Door & Dock, our customers, or others.
6. Payment Processing
We do not process financial transactions, collect, or store credit card information or banking details directly through this Website. All billing, invoicing, and payment processing for our services are handled securely offline or through separate, designated secure third-party invoicing portals.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
8. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
9. Your State-Specific Privacy Rights
Depending on the US state in which you reside (such as California, Virginia, Colorado, Connecticut, or Utah), you may have specific rights regarding your personal information, which may include the right to:
- Request access to the specific pieces of personal information we have collected about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information, subject to certain exceptions.
- Opt-out of the processing of your personal data for purposes of targeted advertising.
To exercise any of these rights, or to opt out of our marketing communications, please contact us using the information provided below. We will not discriminate against you for exercising your privacy rights.
10. Children’s Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.
11. Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website’s home page or by updating the “Effective Date” at the top of this policy.
12. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, please contact us.